The Falcon Group was established in 1984. Our initial market was the manufacturing of high quality, specialist, double-glazed, sealed units but in 1987 we ventured into Windows and Doors.
The demand for high quality pvc-u products produced a vehicle for our expansion programme. Our professional approach and quality installations, combined with our highly motivated team's have earned Falcon a reputation for the highest of installation standards.
Falcon Windows Ltd has now developed into a group of businesses that professionally services the home improvement market, such as replacement glass, windows and doors, conservatories, supplied or installed, the delivery of polycarbonate sheeting, glazing bars and accessories, and we also have a double glazing maintenance side as well. We also have a fascia and Soffit division where we supply and install fascia, soffits, barge boards, cladding and guttering.
It has always been our view that the installation is only as good as the team that produces it, from initial sales, surveying and processing to final installation.
All installers have been personally selected by the Managing Director of Falcon Windows Ltd. They immediately start an internal training programme that gives them the specialist skills and knowledge required not only to carry out a first class installation but also cover all areas of customer service and satisfaction.
Our teams are not employed on a quantity performance basis. We create no incentive for our installers to rush any installations, so quality finishing is always attained.
The installation is always finished by a detailed inspection by the senior fitter who will only be satisfied with the highest level of workmanship.
Many companies make the fatal mistake of assuming that once the installation is complete the responsibility to the customer has ended.
At Falcon Windows Ltd this could not be further from the truth. We acknowledge and value the power of recommendation from our existing customers. As a satisfied customer we hope that you will be recommending our services to your family and friends. If we were to drop our standards regarding our after sales department we realise that the support of our customers would be lost.
This is the reason we have implemented a fully structured system to deal with after care calls:
- All calls are logged
- Full details of the situation are taken
- Any further information needed will be taken from our existing customer files
- Service call documentation will be handed to the After Sales Technician
- After the service call has been completed a full report will be written for future referral Signature of customer satisfaction completes the call
"Flying High on Quality Low on Price"
"Turning Dreams into Affordable Reality"
Call us NOW 01473 288690
